Return & Refund Policy

100 Days Warranty Replacement

If the plating of the jewellery fades within 100 days we will replace your jewellery with a new one. To initiate your replacement, send an email to support@firebit.in or give us a call at +916295003211.

Returns

To return used product please refer to the above section which falls under 100 Days Warranty.
Our return policy lasts 7 days for newly received and unused items. If 7 days have gone by since you received your order, unfortunately we can’t accept the return request.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate your return, send an email to support@firebit.in or give us a call at +916295003211.
Charges For Returns

We do not charge for return or replacement of any product. It's completely free.

Refunds (if applicable)
Refund is not valid in the following cases:
  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our courier agencies
  • Package refused by recipient.
  • Sizing issues. Please review our size guides carefully before making your purchase or you can mail us to know more details on support@firebit.in call us on our contact no.
  • Products returned in a used or damaged condition.
  • Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
  • If the jewellery is not faulty or damaged.
  • If at all in any scenario, if customer still wants to return the order, then customer would be liable to dispatch the order back to us and on receipt of the same, the refund would be immediately processed.

Refund Method:

The money would be refunded through the same payment gateway selected by you. Refund will be issued only after receiving the products in hand. In case of COD orders we will call or message you for your preferred refund method and details.

Refund Timeline:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

 

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